I don't work in a call centre, but feels like i do

I've been working for an online psychic hotline for a while now, and they've recently added new policies. The messenger feature is now an extra for phone readers, considered a treat only, and you can't log into it without also logging in to take calls. This is to cut down on call avoidance. The supervisor thinks people who use the messenger are lazy because it's not real work since you're less likely to face abuse compared to phone calls.

The quota has gone up by ten units each month. It’s not a huge deal, but it only applies to calls, so other services don't count towards the quota, making phone calls mandatory. This is okay, but it means that on a bad health day, I can't work at all, which will hurt me financially. Alternatively, I could half-ass my way through a day, week, month, or whatever, which I’ll probably have to do.

I feel like the quality of my calls will likely go down just to meet the volume of calls I need to handle. It feels like an office call center situation. This is fine, considering I just left a service that required 200 minutes of call time a week, seven days a week, where I had to answer free questions from customers to get paid 1 credit (which is 50p). Then, half of my earnings were taken through taxes and admin fees. I burned out in just three weeks without a day off. Considering I have to infuse blood plasma weekly and have chronic fatigue syndrome (CFS) after surviving COVID-19 with my immunodeficiency, it really took a toll on me. It took me maybe six weeks to get out of bed again, and getting back to work in any capacity was a huge effort. I ended up in the hospital after having an asthma attack. All I was thinking while semi-conscious was how my job was going to fire me as I was being rushed in by ambulance.

I hope that the new policies are due to increased traffic and more customers, making the new quotas easier to reach. This could explain the flippant attitude. However, I can't help but feel personally targeted since the things I relied on to get work done are now being considered a treat.