Rich ppl suck

So I'm at my boyfriends place going along with him while he works,  (he owns a bounce house/ waterside inflatables company) and some rich person complains that there's a hole in their slide (probably about the diameter of a toothpick) and said that there hasn't been anyone on it all day and they want their money back. They send a video and you can hear in the background "you gonna go down it?" 

I don't understand why they try and lie to get more money. THEY HAVE ENOUGH