AOL Call Transcript

AOL REPRESENTATIVE: Hi this is John at AOL... how may I help you today?

VINCENT FERRARI: I wanted to cancel my account. 

AOL: Sorry to hear that. Let's pull your account up here real quick. Can I have your name please? 

VINCENT: Vincent Ferrari. 

AOL: You've had this account for a long time. 

VINCENT: Yup. 

AOL: Use this quite a bit. What was the cause of wanting to turn this off today? 

VINCENT: I just don't use it anymore. 

AOL: Do you have a high speed connection, like the DSL or cable?

VINCENT: Yup. 

AOL: How long have you had that... 

VINCENT: Years... 

AOL: ...the high speed? 

VINCENT: ...years. 

AOL: Well, actually I'm showing a lot of usage on this account.

VINCENT: Yeah, a long time, a long time ago, not recently...

AOL: Okay, I mean is there a problem with the software itself?

VINCENT: No. I just don't use it, I don't need it, I don't want it. I just don't need it anymore. 

AOL: Okay. So when you use this... I mean, use the computer, I'm saying, is that for business or for... for school? 

VINCENT: Dude, what difference does it make. I don't want the AOL account anymore. Can we please cancel it? 

AOL: Last year was 545, last month was 545 hours of usage...

VINCENT: I don't know how to make this any clearer, so I'm just gonna say it one last time. Cancel the account. 

AOL: Well explain to me what's, why... 

VINCENT: I'm not explaining anything to you. Cancel the account.

AOL: Well, what's the matter man? We're just, I'm just trying to help here.

VINCENT: You're not helping me. You're helping me...

AOL: I am trying to help. 

VINCENT: Helping... listen, I called to cancel the account. Helping me would be canceling the account. Please help me and cancel the account. 

AOL: No, it wouldn't actually... 

VINCENT: Cancel my account... 

AOL: Turning off your account... 

VINCENT: ...cancel the account... 

AOL: ...would be the worst thing that... 

VINCENT: ...cancel the account. 

AOL: Okay, cause I'm just trying to figure out... 

VINCENT: Cancel the account. I don't know how to make this any clearer for you. Cancel the account. When I say cancel the account, I don't mean help me figure out how to keep it, I mean cancel the account. 

AOL: Well, I'm sorry, I don't know what anybody's done to you Vincent because all I'm... 

VINCENT: Will you please cancel the account. 

AOL: Alright, some day when you calmed down you're gonna realize that all I was trying to do was help you... and it was actually in your best interest to listen to me. 

VINCENT: Wonderful, Okay.