Life of a Call Agent.
I work for a company who subcontracts with the company I'm actually employed with !! I know I know sounds nuts right. I been with the company 9 months almost ten. I been trained basically across the board. I wanna share the call I had a few months ago.
Me- Thank you for calling such and such, I'm Kris how can I help you?
Cx Male- Oh My isn't your voice cute
Me- chuckles and says again how can I help you
Cx- yes i'm having an invoice issue
Me- upbeat ok i can deff help you with this today
Cx- im sure you can help in more ways then one
so im trouble shooting and just talking and keeping on task when the caller says
CX- So Kris do you drink wine, if so i know this amazing place in Ohio.
Me- Not much of a wine drinker.
Cx - Oh Kris you would love it we need to meet up you you should totally download the app meetme and we meet up for dinner and wine
Me- sir lets stick with the task at hand and fix your issue, also me blushing and messing my Team Lead little did i know my Team Lead was listening to my call and laughing his butt off
So i get the caller's issue fixed and that was my last call of the night. me and my TL bust out laughing and he said he had game, I do have to admit he did and he played it well but it was still awkward and strange lol
Tell me you strangest customer experience
Comments
Displaying 0 of 0 comments ( View all | Add Comment )